Returns Policy

To return an item - CLICK HERE

30 Day Money Back Guarantee

Go ahead and try that new pair of shades out for 30 days. NO RISK! When you buy any pair of sunglasses from ZephyrSunglasses.com you get a 30 day money back guarantee! If for some reason you do not like your item you can return them for a full refund of your purchased price provided that you file a money back return request within 30 days of delivery.
Terms and Conditions:

• A refund will be issued for full purchase amount minus shipping. Shipping is not included if you change your mind.
• You will have 30 days from the date that you receive your item for your trial period. You must file before your 30 days are up to qualify for the money back guarantee.
• Your item must be unused and in brand new condition, so that we can resell the item as a brand new product. This includes the packaging and accessories, all items must be in brand new unused condition with original tags attached.
• You must contact us for a RMA # before sending the item back to us.
• You will then ship back the item to us and upon receiving the product and inspecting it, we will contact you.
• Please allow 8-12 business days for processing.

Zephyr Sunglasses Returns

4535 McGrath St, Suite A

Ventura, CA 93003

Price Guarantee

We will provide store credit when we drop a price on an exact item within 30 days of an online order. This must be on the exact size and color of the item ordered! If we no longer have the specific size or color in stock, then we will not provide the credit. The store credit will be equal to the difference in price.

How does it work and how do I get it?

All sunglasses purchased from ZephyrSunglasses.com come with Breakage Protection for SIX MONTHS! We don't want you to be worrying about scratching or sitting on your new shades so much that you don’t even wear them. We got you covered with this Breakage Protection Plan.

How it works.

• First thing, shop ZephyrSunglasses.com and get yourself that pair of shades you've always wanted.
• If you just so happen to damage them in the first six months, just contact us and tell us what happened. We will then get you an identical pair at cost plus replacement shipping (you pay for shipping both ways).
• The Breakage Protection will cover you from the first six months of the original date of purchase and not the replacement.
• This plan dose not cover lost or stolen items.
• Before you return your damaged pair of shades back to us, please give us a call to get your RMA number; otherwise your package will be refused.
• You will need to return your damaged glasses to receive this coverage plan.
• We will need your original order number. You received an email and a printed copy in your order with this information.
• You will then send back the damaged item for approval of the Breakage Protection Plan
• Once received the damaged shades, we will contact you for payment for the replacements shades and send them on the way back to you.

All in stock items are shipped within 48 hours. Typical shipping is within 24 hours. Mon-Fri. Items will ship via USPS or Fedex at our discretion.

• When will my order ship?

• How do I track my package?

• Do my billing & shipping addresses have to match?

• Do I qualify for free shipping?

• Does my package require a signature?

• How much is shipping?

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When will my order ship?

When you shop with Zephyr, you get great service and fast shipping. We know how anxious you are after you place an order and will get your order out as soon possible.�Orders placed by 2pm are typically shipped out the same day. (Orders placed over the weekend will ship the next business day) On rare occasions, weekend orders may not ship until Tuesday due to the large volume of orders. If you need to have your order on a certain day, please choose the method that will have it arrive one day early. In the event that one or more of the items from your order is out of stock, you will be notified via telephone or email. You have 3 days from that point to contact us, or we will refund and remove the out of stock items, and ship the rest of the order.

Economy Shipping

Zephyr Sunglasses offers Economy shipping to the United States in certain cases. Items shipped using economy shipping will be shipped via Fedex or USPS at our choice. Additional shipping charges might apply when shipping to an APO/FPO address. Shipping times will vary from 1-day in southern California, to 6 days on the east coast. Please upgrade to Fedex shipping if you require faster shipping. USPS order will receive a delivery confirmation number. This will only give you delivery confirmation and will not allow you to track your package along the way. USPS shipping does not include any insurance. We recommend you upgrade to Fedex shipping whenever possible. If you choose Economy shipping, you cannot choose the shipping method.

Fedex Shipping

Our preferred method of shipping is Fedex. Fedex delivers Monday through Friday and does not pickup or deliver on the weekends. We ship Fedex ground, 3-day air, 2-day air and standard next day. The chart below is accurate for ground shipping. Fedex will attempt to deliver three times. If you miss all three of these attempts, then Fedex will hold your package for seven days and also send you a postcard to inform you of its arrival. If you fail to collect this package within the set period then it will get returned to us. Zephyr Sports will hold your package for fifteen days. Please note that if this happens we will charge you for re-shipping. If you fail to collect you package within fifteen days, we will refund your account and withhold all shipping fees.

Fedex Ground Shipping Chart

Insurance

If no insurance is selected, Zephyrsnuglasses.com will not be responsible for any damaged, lost or stolen merchandise (etc). If no insurance is selected FedEx packages will be shipped with only USD 100.00 insured.

Service to APO/FPO Addresses

We ship using USPS to APO/FPO addresses. Delivery times range from 1-3 weeks.

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How do I Track my Package?

As long as you entered a valid e-mail address during checkout, you will receive an e-mail with tracking information. Please� be sure to check your spam filter as these e-mails tend to get caught in these filters.� You can also login to your account to track your package. Your login will e-mail address and a password that you received when you placed your order. If you have forgotten your password, you will be able to retrieve your password from this screen also.

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Do my billing and shipping addresses have to match?

For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate shipping address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all. If both addresses are on file with the credit card company, you still may still be contacted to verify your address.

If this is the case, please give us a call at 805-275-2040 so that we can manually verify your addresses with the credit card company. If your financial institution cannot verify your address with us, you will be contacted via email or phone call. If we are unable to verify your address within 10 days, your order will be cancelled.

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Do I Qualify for Free US Shipping?

Zephyr Sunglasses offers free shipping to orders over $100 excluding taxes and handling. No rebates, No hassles! Free shipping will be either FEDEX or USPS at our discretion.

• Applies only to the contiguous 48 states

• Applies only to internet orders (Phone orders ship free for orders over $350

• Applies only to orders placed directly through www.zephyrsunglasses.com (excludes ebay and amazon orders)

• Excludes P.O. Boxes

• All orders over $100 will be charged a $4.50 handling fee

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Does my package require a signature?

Orders over $150 will require an adult to be present to sign for the package. If your order is less than $150 and there is a safe place to leave your package, the carrier may leave the package if no one is available at time of delivery. This decision is made by your local carrier and Zephyr Sports cannot be responsible for packages lost in transit. We will assist in filing a lost package claim with the carrier.

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How much is shipping?

Domestic shipping

After you place your items in your shopping cart, all you need to do is enter you zip code in the shipping calculator on the shopping cart page to receive shipping quotes.

International Shipping

After you place your items in your shopping cart, international customers will have to enter their entire address in order to receive a shipping quote. Ebay will not allow us to ship internationally; To order internationally, please use our direct website or call our customer service department.